$9.99 2-day guarantee and $24.99 overnight guarantee are for the USA only. Guaranteed 1 and 2 business days apply only to certain items as indicated. Items must be received by the shipping cut off time of 3pm Eastern time on a business day to ship the same day. Weekends and Holidays are not included in transit times. Saturday delivery is available to about 80% of the US population.
Example: All orders placed after 3pm Eastern time on Friday, or any time on Saturday or Sunday will all ship on Monday and arrive Overnight on Tuesday or 2nd Day on Wednesday.
All remaining orders to the USA will have express UPS options with a 12pm eastern cut off time.
Due to customs clearance being out of our control, we can not guarantee a delivery date for international orders.
Returns and Exchanges
- International shipping flat fee $20 to Canada. $40 outside N. America. This excludes stands which will vary based on location and weight.
- Buyer is responsible for customs and duties
- Delivery depends on the country but ranges from 7 to 21 days
- Customs documents list our products as fitness products
- Contact us if you would like the product shipped without packaging
- Read more
Discreet shipping is important to us. All packages are shipped in a plain box with a return address of CoreLevel or UPS Fulfillment Services. Credit card statements will only state CoreLevel. Learn more about discreet packaging
Free shipping to all US addresses on orders over $39. Most items will ship within 1 business day of order. Free shipping will be by a carrier of SexSwing.com’s choosing with limited express options available by UPS. Most items will ship by UPS. Stands ship typically by UPS. Contact us if you need special shipping arrangements.
If your item shows as delivered but you never received it you will need to contact the shipping company directly, in most cases USPS https://www.usps.com/help/claims.htm and open a claim. Sexswing.com is not responsible for items once delivery confirmation has been issued by the shipping company. If your item seems to be stuck in transition let us know and we will address it with the correct department.
We offer flat rate shipping on international orders of $30. Buyers are responsible for their local customs and duties including VAT taxes. These taxes will vary from country to country.
It is the responsibility of international buyers to check the compliance of these products with their local laws. Adult novelties are not allowed in some parts of the world. We ship items discreetly and lists the swings as fitness swings on the customs documentation. Additionally, you can contact us if you would like us to remove all manufacturers packaging before shipping.
We make every attempt to keep the shipping of these items as discreet as possible, but it is ultimately your responsibility to ensure you are complying with local laws and customs.
At SexSwing.com, product quality is paramount to us. If there is any problem with your swing or any manufacturer defect, please contact us immediately, and we’ll arrange for an exchange and replacement item immediately without cost to you.
Refunds, unfortunately, are not accepted. This policy is a choice we made in the best interest of our customers. Due to the nature of the product, nobody wants a used swing or even one that was opened but never used. So since we guarantee that we only ship new unused items, we can not accept returns because we never know where they have been. We are very sorry for this inconvenience, but when you are buying a swing, we hope you can appreciate that you are getting a new swing that nobody else has used or opened.
Refused packages, if you refuse a package and it is returned to us we will deduct $50.00 for domestic and $85.00 from international for any package refused form any refund. This is per box.