Yes. All items ship in plain packaging with a generic return shipping address.
Yes we offer international shipping for a flat fee of $30 for all swing orders. There are some items, such as stands, that due to package size and weight will cost more to ship If this happens, we will contact you right away with a correct shipping rate. Additionally some countries have import shipping size restrictions. If this happens, we will contact you right away and try to find other arrangements or we will refund your order. This has only happened a couple times ever, but it does happen.
Most items ship USPS priority mail. Some large or heavy packages such as stands may ship Fedex or UPS depending on your location
Depending on the item, most items will ship in 1-2 business days. In rare instances of a back ordered item, we will notify you of shipping delays.
Shipping confirmations and tracking numbers are sent automatically by our system, however, because of the nature of our products, these emails sometimes trigger your spam filters. If you do not receive a tracking number or order confirmation, be sure to check your spam folder.
USPS recycles tracking numbers. This seems to be very common on international orders. If you receive a tracking number and the tracking is clearly the wrong info, please check back in 12-24 hours and it should be updated. This is about how long it seems to take USPS to update their system.
Swings and Slings
Each swing has its own recommend weight limits, but the two weakest points in any set up are the springs and the mounting system such as the stand or where it screws into your ceiling. If you plan on exceeding the weight limit of your spring but not your swing, you can upgrade to a larger spring that can be purchased at any home improvement store. The main weak point is the ceiling mount. We recommend always favoring swings or slings with more mounting points to spread weight out more and hire a contractor if needed to ensure that the mount in the ceiling is very secure.
For larger people, there are 2 main considerations. Safety and Comfort. For safety, it is best to have more mounting points to reduce the weight on each point such as a dual hook swing or a 4 point sex sling. For comfort, wider will be better and in these cases we will also recommend something like a dual hook swing or a 4 point sex swing that can be set to a wider width than the fix width on most single hook swings.