FAQs

Installation

Do I need to install a hook in my ceiling?

A ceiling hook is not required, but is often the best solutions. There are a number of other mounting options that include sex swing stands, door mount options (for some swings), or other DIY projects that I share on my YouTube channel.

Shipping

Do you offer discreet shipping?

Yes. All items ship in plain packaging with a generic return shipping address.

Do you offer international shipping?

Yes we offer international shipping for a flat fee of $30 for all swing orders. There are some items, such as stands, that due to package size and weight will cost more to ship If this happens, we will contact you right away with a correct shipping rate. Additionally some countries have import shipping size restrictions. If this happens, we will contact you right away and try to find other arrangements or we will refund your order. This has only happened a couple times ever, but it does happen.

How do items ship?

Most items ship USPS priority mail. Some large or heavy packages such as stands may ship Fedex or UPS depending on your location

When Do Items Ships?

Depending on the item, most items will ship in 1-2 business days. In rare instances of a back ordered item, we will notify you of shipping delays.

Where is my order confirmation or tracking number?

Shipping confirmations and tracking numbers are sent automatically by our system, however, because of the nature of our products, these emails sometimes trigger your spam filters. If you do not receive a tracking number or order confirmation, be sure to check your spam folder.

Why did I receive an invalid tracking number?

USPS recycles tracking numbers. This seems to be very common on international orders. If you receive a tracking number and the tracking is clearly the wrong info, please check back in 12-24 hours and it should be updated. This is about how long it seems to take USPS to update their system.

Swings and Slings

What is the weight limit?

Each swing has its own recommend weight limits, but the two weakest points in any set up are the springs and the mounting system such as the stand or where it screws into your ceiling. If you plan on exceeding the weight limit of your spring but not your swing, you can upgrade to a larger spring that can be purchased at any home improvement store. The main weak point is the ceiling mount. We recommend always favoring swings or slings with more mounting points to spread weight out more and hire a contractor if needed to ensure that the mount in the ceiling is very secure.

What swing do you recommend for plus size users?

For larger people, there are 2 main considerations. Safety and Comfort. For safety, it is best to have more mounting points to reduce the weight on each point such as a dual hook swing or a 4 point sex sling. For comfort, wider will be better and in these cases we will also recommend something like a dual hook swing or a 4 point sex swing that can be set to a wider width than the fix width on most single hook swings.


Abby Woods September 20, 2013